Virtual Visits

Virtual visits are appropriate for a variety of care needs, including urgent care, routine follow-up visits, chronic disease management, medication management, reviewing test or lab results, and lifestyle coaching. Common illnesses including sinus problems, respiratory infections, allergies, cold and flu symptoms and many other non-emergency illnesses can be treated virtually. Contact your doctor to understand how virtual visits will work best for you.

There are a couple technological requirements we suggest to ensure you have a seamless experience. Make sure you are using a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet.

For the optimal experience, use the Google Chrome web browser on your laptop or desktop computer. If using a mobile device or tablet, download the myPrivia mobile app in the Apple or Google Play app store.

The module follows Google guidelines and adds FAQ schema.

Watch the below video for step-by-step instructions on starting a virtual visit on your mobile device:

Watch the below video for step-by-step instructions on starting a virtual visit on a desktop or laptop:

Most commercial insurance plans cover virtual visits just as they would an in-office visit with your doctor, but speak with your insurer to confirm. In advance of the visit you will receive an email to check-in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process. After your virtual visit we will submit a claim to your insurance carrier for full payment. If the service is not covered by your insurance, we will work with you to set up an affordable payment plan.